Privacy Policy

1. Overview

Apex Voice LLC ("Apex Voice," "we," "us," or "our") respects your privacy and is dedicated to handling consumer and business data with strict operational integrity. This Privacy Policy discloses our practices for getapexvoice.com (the "Website"), inquiry submissions, and communications consent.

This policy applies solely to information collected through this public Website. The treatment of Customer Proprietary Network Information (CPNI), voice call logs, Call Detail Records (CDRs), and telecommunications metadata is governed separately under 47 U.S.C. § 222 and our customer Master Services Agreement (MSA).

2. Information We Collect

• Contact Details: Full name, business email address, telephone number, job title, and company name.
• Service Parameters: User/extension counts, physical office locations, losing carrier details, and network specifications.
• Transactional Submissions: Inquiries, quote requests, and email correspondence.
• Automated Log Data: IP addresses, browser types, ISPs, referring/exit pages, and standard web server telemetry.

3. How We Use Collected Information

We use information collected through the Website solely for verified business purposes:

• Generating voice service quotes and evaluating network QoS requirements.
• Conducting authorized phone, SMS, and email communications regarding active inquiries.
• Provisioning telecommunications infrastructure and coordinating number porting upon contract execution.
• Enforcing our Terms of Service and protecting against fraud, robocalling, or security incidents.

4. Third-Party Sharing

Outside of mobile opt-in data, we do not sell or monetize personal or commercial contact information. We disclose data only under strict operational conditions:

• Authorized Service Providers: Upstream SIP carriers, cloud PBX hosting infrastructure, and payment processors bound by confidentiality agreements.
• Legal & Regulatory Mandates: Subpoenas, court orders, or lawful regulatory requests by the FCC or OPUC.
• Emergency Services: Physical addresses submitted for E911 dispatch purposes are transmitted to certified emergency routing databases (VPC/PSAP) as required by federal law.

5. Cookies & Tracking

Our Website uses basic session cookies and functional technical storage mechanisms strictly required for security and form delivery. We do not deploy intrusive third-party cross-site advertising trackers or data-broker profiling scripts.

6. Your Rights and Opt-Out Protocols

• Access & Correction: Review or update contact details by emailing our desk.
• SMS Opt-Out: Reply STOP to any message from Apex Voice LLC to cancel text communications immediately.
• Assistance: Reply HELP for messaging assistance.